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System Protocol // refund

Refund and Reversal Policy

Status: Verified Updated: February 04, 2026

1. General Policy on Digital Goods

Due to the nature of digital creative content—including but not limited to poetry collections, ebooks, musical albums, and streaming media—all sales are generally considered final once access has been granted or the content has been downloaded.

2. Wallet Injections

2.1 Nature of Funds

Funds “injected” into the internal wallet system are intended for the purchase of creative content within the Website.

2.2 Refund Eligibility

Refunds for wallet injections may be requested within 24 hours of the transaction, provided that:

  • None of the injected credits have been spent.
  • The request is made by the original account holder.
  • Note: Any approved refunds will be issued minus the non-refundable processing fees charged by the payment gateway (NOWPayments or Flutterwave).

3. Subscriptions and Recurring Access

Subscription fees for poetry access or other recurring content are non-refundable for the current billing period. You may cancel your subscription at any time to prevent future charges; however, you will maintain access to the content until the end of your current paid term.

4. Technical Failures and Reconciliations

4.1 Failed Minting

In the event that a payment is successful but the digital assets are not unlocked or the wallet is not credited due to a system error, we will perform a manual reconciliation.

  • Required Info: You must provide the transaction reference and the email associated with the account.
  • Resolution: Upon verification, we will manually grant access to the asset or credit the balance.

4.2 Duplicate Charges

If you are charged twice for a single transaction due to a technical error, we will issue a full refund for the duplicate charge upon verification of the ledger.

5. Account Termination

In the event of a breach of our Terms and Conditions (such as attempted hacking, circumventing security, or unauthorized distribution of content), we reserve the right to terminate the account. In such cases, no refunds will be issued for remaining wallet balances or active subscriptions.

6. How to Request a Refund

All refund requests must be sent to our operations center. Please include your transaction ID and the reason for the request.

Email: hello@frithhilton.com